Our Services
Customer Service
Outsourced customer care combining personal telephone support with software-driven workflows.
Outsourced customer care
Simplee offers a hybrid customer service solution, blending human interaction with software systems to provide a seamless customer service experience.
Personalised telephone service
The telephone service can address customer queries, track orders, provide product information, handle upselling and aftercare, and manage cancellations.
Software-driven efficiency
Customer service software helps handle high volumes of queries while maintaining personal support. Common queries can be supported with consistent, knowledgeable responses.
Comprehensive query tracking
Every query is logged, tracked, and managed through a ticketing system, enabling KPI reporting and insight into service efficiency.
Platform integration and reputation
Support can integrate with e-commerce and social platforms including Amazon, eBay, WhatsApp, Etsy, and others. Reputation management can help encourage positive feedback on review platforms.
Related Services
Explore connected support
Warehouse Fulfilment
Inbound shipping, receiving, picking, packing, dispatch, and delivery support for growing brands.
Our Technology
Warehouse visibility, reporting, order status, stock management, and courier integrations through Team Simplee.
Pergola Installation
Premium two-person furniture and pergola assembly, installation, survey, and aftercare workflows.
SIMPLEE UK
Need a logistics partner built for growth?
Request a tailored proposal covering storage, fulfilment, and customer support for your operation.