Simplee Customer Service Solutions: Your Outsourced Customer Care Expert
Customer Service
At Simplee, we understand the challenges businesses face in managing customer services. That’s why we offer a unique hybrid solution, blending human interaction with advanced software systems, to provide a seamless and efficient customer service experience.
Personalised Telephone Service
Our approach prioritises personal interaction. We offer a comprehensive telephone service, staffed by our expert team, to address customer queries, track orders, provide product information, handle upselling and aftercare, and manage cancellations.
Software-Driven Efficiency
Our advanced software streamlines your customer service, combining efficiency with cost-effectiveness. It’s adept at handling high volumes of queries while maintaining our signature personal touch.
Crucially, we’ve programmed common queries with automated, knowledgeable responses, allowing our staff to provide quick and informed answers. This includes not just general inquiries but also specific product knowledge, ensuring swift, accurate, and consistent support. This approach enhances our team’s efficiency, allowing more time for addressing unique or complex customer needs.
Comprehensive Query Tracking
Our ticketing system is at the heart of our service. Every query is logged, tracked, and managed. This system enables us to provide detailed Key Performance Indicators (KPIs), offering you insights into our service efficiency and customer satisfaction levels.
National Reach for
E-commerce
Our services are not bound by location. Whether your e-commerce business is local or further afield, we provide the same high-quality customer service. Our dedicated VOIP phone lines ensure clear, uninterrupted communication.
Integration with Major Platforms
We specialise in integrating our services with major e-commerce and social media platforms. Whether it’s Amazon, eBay, WhatsApp, Etsy, or other platforms, we’ve got it covered. This integration ensures a seamless customer service experience across all your sales channels.
Enhancing Your Online Reputation
In today’s digital world, online reputation is key. We focus on driving positive customer feedback, aiming to boost your business’s ratings on Trustpilot, Google, and other review platforms. Positive customer experiences lead to better reviews, enhancing your brand’s reputation and trustworthiness.
Why Choose Simplee?
- Hybrid Human and Software Approach: Ensures personalisation and efficiency. Streamlined
- Workflow: Saves your business time and money.
- National Service Capability: No matter where your business is located.
- Platform Integration: Seamless service across all customer interaction points.
- Reputation Management: Actively boosts your online presence and credibility.
Request a Free Consultation Now!
Our solution allows you to focus on growing your business while we handle the complexities of customer interactions. Contactus today to learn more about how we can tailor our services to your business needs.