What channels do you cover?
Phone, email, and webform handling. Live chat and social DM monitoring can be added on request.
Our Services
Outsourced Customer Service for E-commerce Brands
Outsourced customer care combining personal UK-based support with software-driven query handling and fulfilment visibility.
Telephone customer support
Query tracking and KPI reporting
E-commerce and social platform integration
Outsourced customer care
Simplee offers a hybrid customer service solution, blending human interaction with software systems to provide a seamless customer service experience.
Personalised telephone service
The telephone service addresses customer queries, tracks orders, provides product information, handles upselling and aftercare, and manages cancellations.
Software-driven efficiency
Customer service software helps handle high volumes of queries while maintaining personal support. Common queries are supported with consistent, knowledgeable responses.
Comprehensive query tracking
Every query is logged, tracked, and managed through a ticketing system, enabling KPI reporting and insight into service efficiency.
Platform integration and reputation
Support can integrate with e-commerce and social platforms including Amazon, eBay, WhatsApp, Etsy, and others. Reputation management can help encourage positive feedback on review platforms.
FAQs
Common questions
Is the team UK-based?
Yes. Customer service is delivered by SIMPLEE UK staff in Suffolk - there is no overseas outsourcing.
Will customers know it's an outsourced team?
No. The team operates under your brand, with branded email templates, scripts, and phone greetings.
Can returns, spares, and warranty cases be handled?
Yes. Full returns workflows, spares dispatch, and warranty case handling can run through the customer service team.
What hours is the team available?
Standard UK office hours by default. Extended hours and seasonal-peak scaling can be arranged.
Related Services
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- Team Simplee portal access
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SIMPLEE UK
Need a logistics partner built for growth?
Request a tailored proposal covering storage, fulfilment, and customer support for your operation.