What does the pergola installation process include?
The process includes booking confirmation, customer communication, access checks, installation, photos, sign-off, and packaging removal where agreed.
Our Services
Pergola Installation & Two-Person Furniture Delivery
Premium two-person pergola and furniture assembly, installation, survey, and aftercare workflows delivered under your brand.
Booking confirmation workflow
Furniture and pergola assembly
Site measurements, surveys, and aftercare options
Premium two-person assembly support
For luxury furniture retailers, Simplee delivers installation, room-of-choice placement, care, and disposal as a seamless extension of your brand. Your customer experiences one continuous, branded service from order confirmation to final sign-off.
Booking and delivery communication
When the customer places their order, our system sends a booking confirmation with the proposed date and time. The customer confirms, and the delivery proceeds - no chasing, no missed appointments.
On-site installation process
On the day, the customer is notified once our crew is on the way. The team documents the delivery boxes and property condition on arrival, completes the assembly and installation with care, and uploads final photos when the work is complete. You receive a clean record of the delivery and a happy customer.
Furniture and pergola assembly
- Solid oak and large-item furniture
- Garden furniture installations
- Pergola builds and bolt-down installations
Site measurements, surveys, and repairs
Where the install requires it, we carry out a pre-installation survey - access, patio space, foot clearance, gradient, tile type, and surface quality. Servicing and repairs packages can also be built in as part of your manufacturer guarantee workflow.
Pre-arrival and sign-off process
Every job follows the same disciplined process: booking confirmation, pre-arrival call, access checks, photos before and after installation, and customer sign-off when the agreed work is complete. Nothing is left ambiguous.
Packaging, access, surfaces, and weather
Packaging removal, site access requirements, surface suitability, fixing approach, and weather working terms are all confirmed before the job - so the customer knows exactly what to expect, and so the team can complete the work safely on the day.
FAQs
Common questions
What happens if access or the surface is unsuitable?
Access and surface checks are completed before the installation proceeds. If the site is not suitable, the team documents the issue and agrees the next step with the brand and customer.
Can installations happen in bad weather?
Weather working terms are confirmed before the job. Installation timing is adjusted if conditions make the work unsafe or unsuitable.
What pergola brands and types can you install?
Aluminium, timber, louvered, freestanding, and wall-fixed pergolas. We work with luxury and premium garden brands to install under their warranty terms.
What's the coverage area for installation?
We currently serve clients across England. Specific coverage and any travel-cost considerations are confirmed during quoting.
How is access checked before installation?
We can carry out a pre-installation survey to confirm access, surface suitability, gradient, and fixings. For straightforward sites this can be done remotely from photos.
Are installations photo-documented?
Yes. Before-and-after photos are uploaded to the system and shared with the brand and the end customer for sign-off.
Can the service be branded as the retailer's?
Yes. The whole booking, communication, and installation experience can be delivered under your brand.
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